Terms and Policies
Welcome to the website of QING KONG KITCHEN INC (hereinafter referred to as “the Company” or “we”). Before purchasing products using this website, please carefully read the following terms and policies. By placing an order or registering an account, you agree to abide by these terms.
- Product Purchase and Sales Types
The kitchenware products sold on this website are primarily one-time purchases, meaning you pay a one-time fee to receive the purchased goods, without subscriptions or recurring payments.
Some specific services or packages (such as gift box subscriptions or recurring delivery services) will be clearly marked as subscription purchases, and the subscription period, fees, and cancellation methods will be provided at checkout.
Please confirm the product type and related billing methods before placing an order to avoid misunderstandings.
- Billing and Payment
All product prices are subject to the price displayed on the checkout page. Whether the price includes or excludes taxes and shipping costs will be clearly stated at checkout.
Payment methods include credit cards, debit cards, PayPal, and other commonly used electronic payment channels.
For one-time purchases, your account will be charged in a single transaction.
For subscription products, your account will be automatically charged on a subscription cycle (e.g., monthly, quarterly) until you actively cancel your subscription.
All transactions are processed securely and encrypted to ensure the safety of your payment information.
- Order Processing and Delivery
After placing your order, we will process it within 1-3 business days and provide tracking information.
Delivery time depends on the logistics service provider and delivery area; delays may occur.
If you find insufficient stock or other issues, we will contact you as soon as possible and provide a refund or alternative.
- Cancellation and Returns
For one-time purchases, you can apply for a return or exchange according to our company’s return and exchange policy upon receipt of the goods.
For subscription services, you can cancel your subscription at any time in your account settings. After cancellation, future automatic charges will cease, but the pre-paid periodic fees will not be refunded.
Goods must be in their original packaging and unused condition. Some customized or promotional items may not be eligible for return or exchange.
- Pricing and Promotions
We reserve the right to adjust product prices, offers, and promotions at any time, but the price of confirmed orders will not be affected by adjustments.
Any discounts or promotions are valid only within the time and conditions specified on the website and cannot be combined with other offers unless otherwise stated.
- Governing Law and Dispute Resolution
These Terms and Conditions are governed by the applicable laws of the United States.
Any dispute arising from the use of this website or the purchase of products shall be settled amicably through negotiation. If the negotiation fails, the parties agree to submit the dispute to the courts in the jurisdiction where this company is located.
- Modification of Terms
This company reserves the right to modify these Terms and Conditions at any time. The modified terms and conditions will be published on this website and will take effect from the date of publication.
Please check this page regularly for the latest terms and conditions.